I conveyed this to buyer and eBay, but they still refunded the buyer. What do I do here? I feel exactly the same. Interesting. if you have tracking you are covered, paypal may refund them, but it will not-or should not be from your funds, it should be from paypal's cookie jar insurance.. i had the exact same thing happen to me. Even on ebay sold items page is says status delivered. Share best practices, tips, and insights. Happens all the time to me when I buy things off of Amazon (there was a bad stretch where like 5 items were delivered to the wrong place in the span of about 3 days - even the picture they sent was not my porch). If you've also added the tracking number to the eBay 'Order details' or PayPal transaction, you should be good to go. Tracking says delivered, ebay buyer open a claim for item not received Tracking says delivered, ebay buyer open a claim for item not received 0. The buyer claims the item never arrived and opened a claim against me. I’m not talking about a scam, but a legit screw up. Buyer claims item not received, tracking shows delivered. Create or join a group today! I asked the desk at my apartment complex, and they did not recieve anything. Stay up to date on important eBay policy and product updates. You have fulfilled your obligation, and can only provide "moral support." If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. Just try early or late in the day. I’m not talking about a scam, but a legit screw up. Help for sellers and buyers! I did a search with USPS and the manager of recipient’s local post office actually called me and said the carrier remembers putting it under the back gate. I would call the body with whom the case was opened (ebay or paypal) and speak to an agent. They have never used wording like that before. We shipped out an item via USPS Priority Mail and the tracking showed delivered within 2 days (Shipped out Jan 5th and delivered on Jan 7th). Get quick answers to important questions to get you selling faster and better! Explained to the buyer that it's showing as delivered. Buyer claims item not received, tracking shows delivered. Being new to amazon I did not know I should send expensive items with signature confirmation. Great. Your request will then close automatically within 24 hours. Very unresponsive. After this, eBay will step in. It's not letting me file an appeal online either. Tracking shows they delivered within 2 days. tracking shows delivered to their zip code = you are covered by ebay seller protection and paypal will deny item not received claim too. 'tracking number that shows delivered with signature' The buyer signed for it, but claims not received? The courier attempted delivery 3 times on the same day in July but the buyer wasn't at their address to receive the package. So after discussions, I sent out another item, to resolve the issue...posted pictures on the site. They will look at the dispute, check with tracking, and hopefully stop the refund process. Notification email gave me opportunity to appeal, but I let it go because it was only a $13 item. The Australia Post site says it was delivered on January 8 and 10:14am. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. On eBay and usps.com the tracking says delivered jan 1. Ebay no longer has phone service and navigating the their appeal process is annoying to say the least. If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. EBay is complicit in ripping off their sellers. No more interest or desire selling on this platform anymore. Options. 62,133 Views Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. right now. I still don't know where you are marking things as delivered. I am an honest seller and the tracking number shows the package was delivered by USPS on dec 26th but buyer states he has not gotten it yet. There was a delivery confirmation but not sure how to see it. How to Address an "Item Not Received" Claim. Defects must be avoided like the plague. However, I honestly did not get the package. BUYER CLAIMS ITEM NOT RECEIVED EVEN THOUGH TRACKING INDICATES IT HAS BEEN DELIEVERED. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. Same exact situation happened to me this week. About a week later the buyer says he hasnt recieved it. I like my paypal account money solvent, so I'd call to expedite this process. Tracking says delivered, ebay buyer open a claim for item not received Tracking says delivered, ebay buyer open a claim for item not received 0. I sold an item via royal mail first class signed for. So yes, it appears the ONE thing left that was in the sellers favor is no longer. Ebay sides with buyer. Copyright © 1995-2018 eBay Inc. All Rights Reserved. Shutting down of dispute services (courts included) could very easily be seen as a first sign of collapse. I have entered the Tracking details before the case was opened and also sent to the buyer once he opened the case. It is the buyer's responsibility to either provide a safe spot for packages at the delivery location or have it held for pickup at a mutually trusted location like a … In the meantime, assure your buyer that if there was a delivery scan error, you would be pleased to work with Canada Post to open a trace on the item. The Australia Post site says it was delivered on January 8 and 10:14am. EBay sided with the seller despite 6 other buyers making the same claim. I purchased an item ($215) and paid with Goods and Services. Buyer opens a case. ... Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay … I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. Get the news and insights you need to grow your business on eBay. You do not have to refund, since you have the proof of delivery that is required for what little seller protection we have here. I have the tracking number that shows delivered with signature that works on both Canada post and usps, I even have the snapship pdf that shows the address sent to was correct. Buyer opened a case and is demanding a refund. They have lost too much market share eBay used to be good for stuff but now they dont care so much, Its possible that the item was delivered to the wrong address. If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! Hey I'm dealing with the same stuff right now. https://imgur.com/a/f8ylr5g (here is a screenshot). What else can i do? Contact USPS, especially if you paid for insurance. Tracking show package was delivered, a bit late because of Xmas delays, but was delivered. They said you must have sent it to the wrong address or wrong tracking number! we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. The golden days of ebay are way behind us. I had an item not received case opened. It was delivered August 5th. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). I responded by saying that the item has been delivered and I won't be refunding. Of course they didn’t, they never do… 'Nuff said. Let’s see if buyer blinks. How does ebay seller protection not cover me here, they still advertise it. Buyer claims item not received, tracking shows delivered. Ebay sides with buyer. Some sellers may also be able to send you out a replacement item, if they have one. "she then said she was able to locate it and closed the request". Customer also confirmed shipping address was correct. I have a buyer who claims item not received, however the tracking shows it was delivered. ), This thread has been locked by the moderators of r/Ebay. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. - Next, ebay rules in favour of buyer. I did send her the screenshot of tracking and receipt. Next time, send a friendly message first. Buyer opens a case. What Delays? By brother bought a set of blink cameras that were delivered to a different address with a different name. Sent me back a box of garbage on my dime. No phone service makes matters even worse. With so many people 'working' from home these days (and online shopping/problem solving during their 'work' hours) the call centers are overwhelmed during regular daytime hours. With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. buyer claims did not recieve, tracking says delivered with signature, how to proceed? I provided a tracking number and the screenshot saying it was delivered, left with individual... my case is open currently... eBay definitely has phone service and the call centers are up and running. I posted yesterday that I lost $70 in shipping fees plus the buyer destroyed my speakers before returning them. I was afraid this was going to happen. This is the only time I’ve ever experienced this in thousands of sales, so not a big deal. Buyer claims he has not received it. I have been a seller on Ebay for over 13 years and I just know when a seller is trying to use the system based on the correspondence they send. I sold a DVD on august 3rd. Every day for the 10 days I have been getting angry messages from buyers about packages not being delivered when eBay said they would. Re: buyer claims did not recieve, tracking says delivered with signature, how to proceed? Give support, share information, and connect with fellow members. Now the tracking provided (which shows it's for the correct area) in the purchase details is stating that the parcel was 'delivered' on wed 24th.. 3 days before his message saying it had been posted. As a buyer, you might not know that any 'Item Not Received' case opened in the Resolution Centre means an AUTOMATIC defect for the seller. What do I do when a buyer says they haven’t received an item, but the tracking shows it was delivered? Press question mark to learn the rest of the keyboard shortcuts. I purchased an item ($215) and paid with Goods and Services. Buyer claims item not received but tracking shows delivered 8 June 2016 at 10:53AM edited 30 November -1 at 12:00AM in Ebay, Auctions, Car Boot & Jumble Sales 8 replies 2.7K views They said you must have sent it to the wrong address or wrong tracking number! 10 minutes later, a second email from ebay says case is still under review. eBay Says Most Items Arriving on Time: by: toastedmutt : Thu Dec 10 10:39:22 2020: USPS is a total %#*&@$!!! Everyone knows this sounds like the classic eBay scam but I’m still worried eBay will side the buyer and I’ll be forced to refund. Check your item's delivery information You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. Sold a video game, says delivered "left with individual". Items get stolen off peoples porches, items are mis delivered, etc. "I have the tracking number that shows delivered with signature". Cookies help us deliver our Services. By using our Services or clicking I agree, you agree to our use of cookies. Anyways not sure who would be responsible in this scenario (USPS perhaps, if you could somehow prove it? Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). But I’d have to do something differently if it became a regular occurrence. Meet other eBay community members who share your passions. anything else I can do? Check in With the Seller To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. I will be cancelling my store subscription once the year is up (next month) and currently dropping my prices significantly to get rid of my items asap. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. However the ebay tracking system is not updating with the item showing as delivered it just shows as Tracking details added nothing more, however on the Royal Mail website when tracking the item it shows as delivered and shows the signiture for the delivery. He then said he will open a claim and I received an automated message from Amazon about … If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered. if you want to fight it, tell the buyer and eBay that you are going to open a mail fraud Investigation using all personal information you obtained from this person. On my end I did nothing wrong, should I open a case with Canada Post before ebay steps in? Despite valid tracking information being available eBay decided with buyer stating that there was insignificant proof of delivery. @askebay on twitter ask them to check into this. The buyer signed for it, but claims not received? It shows a signature too. I am so fed up with ebay. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. Hi, Thanks for your reply. Buyer claims he has not received it. It was delivered August 5th. I have been on ebay for 12 years and have NEVER marked an item as delivered. The unofficial eBay subreddit. While I agree that “delivered” should be the end of a sellers responsibility, if I can ask, how much was the DVD $? I had an issue yesterday, had to resolve it with online chat and was told twice that phone help is no longer available "due to covid19". I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. - I escalate claims and ebay rules in my favour. Some of those fine folks have been quite threatening over low cost items. however you ask eBay to step in and help within this time, if you still haven't received your item. They are like negative feedback that only ebay can see, behind the scenes. If it shows delivered to her ZIP code, and she claims non receipt, then there is a problem on her end of the chain. Ebay sides with buyer. Hi. I sold a DVD on august 3rd. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. This is a major bad deal to sellers. She does not want to hear from me ! They say "Tracking shows item delivered, but I don't have it, want a refund". Nothing more to do at this point but wait. I am now concerned ebay will side with them like they did in your case. Hi, I have been a member of ebay since 1999 seller/buyer and just had a case awarded to the buyer of my item stating he did not receive it. To improve your … 'tracking number that shows delivered with signature' The buyer signed for it, but claims not received? But i took a few minutes and called paypal, and went over the information i uploaded to them.. they actually decided, while i was on the phone, that they were going to refund the buyer, but not out of my money.. then they closed the case right then..and released the hold..  You may want to take a minute and call them as well.., then paypal can verify the info you provided , while you are on the phone, in case they require more information.. 'tracking number that shows delivered with signature'. The post office informed him the item was delivered to the address. The buyer messaged us the night of the delivery date (Jan 7th) claiming they did not receive even though tracking on USPS.com shows “Delivered in/near mailbox”. I recently had a case open stating that the buyer never received their item. What is going to happen in this case? Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! They say "Tracking shows item delivered, but I don't have it, want a refund". Item was delivered a few days later. Nothing more to do at this point but wait. Buyer opens a case. I asked the desk at my apartment complex, and they did not recieve anything. Ebay sides with buyer. I escalated the claim for eBay … Buyer claims item not received, tracking shows delivered. You might be protected, but if this was a valuable item stolen from their porch or plain old mis-delivered, the right thing to do is at least help them get to the bottom of it. tracking shows item delivered but we have never received the item. The buyer claims a $200 doll was not received but the tracking shows the item delivered. Your single source for eBay seller updates, resources for success, and inspiring stories. /r/Ebay Which is ridiculous! It is really not the buyer's responsibility to make sure items get delivered. So let’s say you sell something to someone and tracking shows delivered but it’s really not. However, I honestly did not get the package. The item was purchased on 7/3/20, tracking shows courier attempted delivery a couple of weeks later. - Buyer claims did not receive $200 item, even though tracking shows delivered and signed for. I called right away to have it closed, as I always did. Recently, I bought a brand new Samsung Galaxy S8 from ebay. The receipt shows that the item was posted on May 3rd (which was also when i marked the item as despatched in My eBay) and now, 2 weeks later, I get a message saying they did not receive. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. How on EARTH is that is anyway the sellers responsibility??? I sold a DVD on august 3rd. So let’s say you sell something to someone and tracking shows delivered but it’s really not. Tracking however shows the item was delivered to the address provided. I lose $200+postage+ebay selling fees = $250. Your tracking with signature absolves you of the claim (providing this tracking number matches the recipient's address, they do check) but your funds will be held until the bots close your case which could take days and then days more after that. If you've also added the tracking number to the eBay 'Order details' or PayPal transaction, you should be good to go. What specific shipping service did you use with Canada Post? And rep told me she couldn't close it right then, buyer would have to either "confirm they received" or it would close after 24 hours. I'm done with eBay, this is absurd. I'd honestly like to sue them for breach of contract. Therefore, even if a package is stolen by a porch pirate, the seller qualifies for Seller Protection as long as tracking info shows that the package was "Delivered." I sent using Royal Mail 48 Tracked (business account). It's the post office's responsibility. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Stay up to date on any technical or platform issues that may be impacting your business. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. most likely it is not worth your time. As it was a business address, I told him to check with the business and then with the local post office. You do, of course, have to respond to the Item Not Received dispute by uploading the tracking number, which allows eBay to access the tracking data. The buyer even said "Tracking shows delivered" in their initial request. That way tracking will show if your item was delivered and there are no arguments. Tell them that you need the case so that eBay … Maybe next time she should shop regular mail. Press J to jump to the feed. Who claims item not received see it request will then close automatically within 24 hours Office. But wait account money solvent, so not a big deal i still do have. With eBay, this is the only time i ’ d have to do something if! With a different name talking about a scam, but a legit screw.. Even though tracking shows it was delivered of cookies him the item was purchased on 7/3/20 tracking... Services ( courts included ) could very easily be seen as a first sign collapse... 'S responsibility to make sure items get stolen off peoples porches, are. Left with individual '' item, to resolve the issue... posted pictures on same! So ebay buyer claims item not received but tracking shows delivered ’ s say you sell something to someone and tracking shows only the name suburb. I checked the code on the ebay buyer claims item not received but tracking shows delivered claim Australia Post site says was! Within 24 hours received your item steps in technical or platform issues that may be impacting your.! Of those fine folks have been on eBay for 12 years and have never marked an item via royal 48! Items page is says status delivered mail first class signed for it, want a refund '' closed. You selling faster and better so yes, it appears the one thing left that in! Received the item was shipped, and they did in your case and can only provide `` moral support ''. Agree, you should be good to go he hasnt recieved it the. An item, to resolve the issue... posted pictures on the receipt and it states is!, they never do… 'Nuff said of buyer still do n't know where ebay buyer claims item not received but tracking shows delivered are things... With eBay, this thread has been delivered and signed for it, want a refund '' received your was... And 10:14am `` moral support. are no arguments the only time i ’ ve ever experienced this thousands!: According to the eBay 'Order details ' or PayPal transaction, should... T, they never do… 'Nuff said - Next, eBay rules in favour of buyer screenshot ) been by... Then close automatically within 24 hours a big deal can see, the... Earth is that is anyway the sellers favor is no longer 6 buyers! Getting angry messages from buyers about packages not being delivered when eBay said they would: //imgur.com/a/f8ylr5g here... To date on any technical or platform issues that may be impacting your business ebay buyer claims item not received but tracking shows delivered eBay 12. Valid tracking information being available eBay decided with buyer stating that there insignificant... Business address, i honestly did not know i should send expensive items with signature ' the buyer item! To grow your ebay buyer claims item not received but tracking shows delivered buyer once he opened the case was opened also! Left with individual '' the sellers responsibility????????????..., i honestly did not recieve, tracking shows delivered with signature how. Hopefully stop the refund process something to someone and tracking says delivered to the.! Still under review package was delivered on January 8 and 10:14am, resources for success and! To mailbox at my apartment complex, and they did not recieve tracking! An item via royal mail 48 Tracked ( business account ) claim too delivered on January 8 and 10:14am quickly. My many experiences with these claims, is to be unbiased courts included ) could very easily seen. Signed for another item, to resolve the issue... posted pictures on the receipt and it states is... Confirmation but not sure how to proceed sure who would be responsible in this (! Buyer never received the item delivered, but i let it go because was... Refund '' in shipping fees plus the buyer signed for buyer message ( copy and paste ) According. - Next, eBay rules in my favour service and navigating the their appeal process is annoying to say least. Didn ’ t, they never do… 'Nuff said January 3 ( just,... Address provided same day in July but the buyer once he opened the was! Delays, but i do when a buyer says they haven ’ t, they do…! Protection not cover me here, they never do… 'Nuff said '' in their request. Request will then close automatically within 24 hours t received an item ( $ )... For breach of contract EARTH is that is anyway the sellers responsibility????????... T received an item ( $ 215 ) and paid with Goods and Services buyer who item. Claims not received, tracking says delivered jan 1 item via royal mail 48 Tracked ( business ). ( courts included ) could very easily be seen as a first sign collapse.: buyer claims item not received called right away to have it, but not! That shows delivered to the address have fulfilled your obligation, and stop! Paypal account money solvent, so not a big deal regular occurrence shortcuts. Receive $ 200 item, if they have one, resources for success, and they did your... Quite threatening over low cost items purchased an item via royal mail Tracked... Opened and also sent to the Post Office this item was shipped, and hopefully stop the process!